Agent Support

San Pedro Sula, Cortes, Honduras

Full Time

Mid Level

Position Title: Sales Agent Support

*When you submit your resume, please make sure it is uploaded in English.

JOB PURPOSE

The employee will play a pivotal role in managing incoming calls from existing customers, ensuring they are directed to the appropriate departments while delivering exceptional service to enhance customer relationships. This position also involves actively promoting and facilitating additional sales of insurance products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in resolving payment issues, obtaining insurance documentation, and filing insurance claims efficiently.
Provide prompt, accurate, and personalized information to address customer inquiries and enhance their satisfaction.
Identify customer needs accurately and recommend suitable insurance products and services.
Proactively identify and pursue sales opportunities by educating customers on product benefits and features.
Collaborate closely with the sales team to exceed customer service expectations and achieve sales targets.
Attend ongoing training sessions to stay updated on internal policies and industry regulations relevant to sales and customer service.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Perform any other tasks required to meet business needs.

QUALIFICATIONS

Proven experience or background in sales, with a demonstrated ability to meet or exceed sales goals.
High school diploma or equivalent.
Strong decision-making skills with the ability to exercise sound judgment.
Excellent English verbal and written communication skills, including active listening abilities.
Proactive problem-solving approach with meticulous attention to detail.
Enthusiastic and motivated, fostering positive energy and excitement in the workplace.

PHYSICAL, MENTAL, AND ENVIRONMENTAL CONDITIONS OF THE JOB

While performing the duties of this job, the employee will frequently move within the location; sit for extended periods; use a computer; engage in verbal communication; read and write; concentrate on tasks; reason and analyze information; and perform calculations.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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This is an On-Site position. Are you able to work in our office at Edificio Nuevos Horizontes, SPS?*

Please rate your English level:*

What is your monthly base salary expectation? (In Lempiras)*

Why are you a good fit for this position?*

How would you apply your sales and customer service experience to provide effective support to our sales representatives and respond to customer and prospect queries?*

Provide examples of how you've analyzed and interpreted sales metrics in previous roles. How do you demonstrate a goal-oriented mindset in achieving sales targets?*

Share a situation where you successfully collaborated with potential customers to negotiate terms and pricing, resulting in mutually beneficial agreements. How do you approach setting appointments and closing deals with clients?*

How do you ensure accurate and detailed records of customer interactions, sales activities, and progress in a CRM system? Provide examples of how you've utilized CRM tools to enhance the smooth operation of a sales team.*

Are you available to work on weekends?*

Human Check*

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