Team Supervisor

San Pedro Sula, Cortés, Honduras

Full Time

Experienced

Job Summary

Client & Employee Relationship Supervisor is responsible for managing client relationships, supervising internal teams, and ensuring high levels of service delivery and employee engagement. This role serves as the primary point of contact for client communication outside daily operations while overseeing administrative, performance, and compliance processes. The ideal candidate is bilingual English–Spanish, highly organized, and experienced in people management and client-facing environments.

Key Responsibilities

Client Support & Account Management

Serve as the primary point of contact for client communication and relationship management (non-operational).
Maintain proactive, professional communication with clients through regular follow-ups.
Identify, escalate, and report client concerns, feedback, or changes in expectations to leadership.
Monitor and ensure compliance with client satisfaction KPIs and service-level agreements (SLAs).
Coordinate client travel logistics when required, including flights, lodging, ground transportation, and local arrangements.

Team Supervision & Employee Support

Supervise and support a team of approximately 60 employees.
Conduct one-on-one meetings focused on performance, engagement, and employee well-being.
Monitor attendance, schedule adherence, productivity, and engagement metrics.
Provide guidance and support to employees, including availability outside standard business hours when necessary.
Foster a positive, inclusive, and respectful workplace culture.

Administrative & Operational Oversight

Maintain accurate documentation related to employee performance, attendance, coaching sessions, and disciplinary actions.
Ensure proper tracking and reporting of absences, corrective actions, and compliance records.
Coordinate with Human Resources and Training teams for onboarding, development, and performance improvement plans.
Analyze performance trends and collaborate with leadership to implement action plans.
Participate in internal calibration meetings with operations and client stakeholders.

Cross-Functional Collaboration & Compliance

Work closely with internal departments including Human Resources, Training, Quality, and Operations.
Support internal audits, compliance initiatives, and process improvement efforts.
Perform additional duties as assigned by management.

Required Skills

Client relationship management
Team leadership and supervision
Performance monitoring and KPI tracking
Administrative documentation and reporting
Conflict resolution and employee support
Time management and organizational skills
Travel coordination and logistics support
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience working with HR systems, CRM tools, or internal tracking platforms (preferred)

Required Experience

Previous experience in client-facing roles, operations supervision, account management, or team leadership.
Proven experience managing or supervising large teams (30+ employees preferred).
Experience in administrative, people management, or service delivery environments.
Prior experience working with international or US-based clients is a plus.

Language Requirements

Fully bilingual in English and Spanish – required

Soft Skills

Strong interpersonal and communication skills
High level of professionalism and discretion
Empathy and emotional intelligence
Problem-solving and decision-making abilities
Ability to multitask and prioritize in fast-paced environments
Proactive mindset and strong sense of accountability
Adaptability and stress management

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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