Job Title:  Patient Service Coordinator 

Job Description:
We are seeking a highly organized and compassionate Medical Patient Service Coordinator to join our clinic team. In this role, you will serve as the primary point of contact for a diverse patient population, ensuring a seamless, culturally sensitive, and positive experience throughout their interaction with our facility.

The ideal candidate is fluent in both English and Spanish, demonstrates excellent communication skills, strong attention to detail, and is committed to delivering exceptional patient-centered service in a fast-paced clinical environment.

Key Responsibilities:

• Provide professional, courteous, and culturally sensitive bilingual communication (English/Spanish), managing a high volume of calls (minimum 120 calls per shift)
• Schedule, confirm, and coordinate patient appointments efficiently, including same-day and urgent visits
• Maintain accurate patient records in compliance with HIPAA and healthcare regulations
• Serve as a liaison between patients, providers, and administrative staff to ensure clear and timely communication
• Verify insurance eligibility, obtain authorizations, and assist patients with billing inquiries
• Address patient concerns with empathy and professionalism, ensuring timely resolution and appropriate escalation when needed
• Support front-desk operations and maintain a welcoming, organized clinic environment
• Qualifications:
• High school diploma or equivalent required; additional certification in healthcare administration is a plus
• Experience in a medical office, clinic, or high-volume customer service environment preferred
• Fluency in English and Spanish (required)
• Experience with electronic medical records systems (eClinicalWorks – ECW preferred)
• Strong multitasking, organizational, and interpersonal skills
• Ability to work efficiently in a fast-paced, multicultural healthcare setting
• Commitment to maintaining patient confidentiality and professionalism at all times

Work Environment:
This position is based in a busy clinic serving a diverse community. The role requires the ability to manage multiple priorities, adapt quickly, and maintain a high level of patient satisfaction in a fast-paced, team-oriented environment.