Service Concierge

San Pedro Sula, Cortes, Honduras

Full Time

Mid Level

Position Title: Service Concierge

Summary:

Our mission is to deliver exceptional customer service. As a Service Concierge, you will play a pivotal role in managing and reconciling benefit invoices for our clients, as well as handling benefit claims for employees. Your expertise in accounting or bookkeeping will be advantageous as you ensure accuracy in financial records and provide comprehensive support to both clients and employees.

Essential Job Functions:

Customer Service Excellence: Provide outstanding service and communication, addressing inquiries from both clients and employees.
Invoice Management: Collect and reconcile invoices from insurance carriers for large groups and post-open enrollment groups, ensuring alignment with Navigator records. Report discrepancies to Human Resources.
Claims Processing: Handle Medical and Wellness claims, including Accident, Cancer, Critical Illness, and Hospital Indemnity claims.
Administrative Support: Assist employees with retrieving ID cards, updating address changes in insurance portals, and enrolling employees in Amed and BeneBridge Portals following benefit elections.
Collaboration: Work closely with the enrollment team and other departments to ensure smooth processing and communication.

Qualifications:

Previous experience in customer service, accounting, or bookkeeping preferred.
Strong communication skills and attention to detail.
Proficiency with benefit management systems and portals is a plus.
Ability to manage multiple tasks and handle sensitive information with confidentiality.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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This is an On-Site position. Are you able to work in our office at Edificio Nuevos Horizontes, SPS?*

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