Regis Remote Office

Claims Specialist

San Pedro Sula, Cortes, Honduras - Full Time

Claims Specialist Position Summary
The Claims Specialist is responsible for the accurate and timely examination, processing, and resolution of medical and ancillary insurance claims. This role serves as a primary point of contact for claimants, providers, and clients, ensuring high levels of service, compliance, and operational efficiency.


Essential Duties and Responsibilities:
  • Examine, process, and calculate medical, dental, vision, gap, and related claims, ensuring accuracy and compliance with policy provisions
  • Review claim filings, documentation, and reports for completeness and accuracy
  • Process claims reimbursements in a timely manner
  • Assist with filing and tracking short-term and long-term disability claims
  • Assist with medication issues, prior authorizations, and appeals
  • Verify benefits and provide accurate insurance information to providers
  • Respond to inbound and outbound calls, emails, and faxes from claimants, providers, and clients
  • Respond to inquiries regarding claim status, coverage, and policy interpretation
  • Identify and prioritize urgent claims, communicate with team members, and assist in workload coordination to prevent backlog
  • Analyze claim issues, gather necessary documentation, and resolve discrepancies
  • Escalate complex claims or unresolved matters to the Claims Manager as appropriate
  • Maintain confidentiality and ensure compliance with HIPAA and company policies
  • Meet productivity, accuracy, and customer service standards
  • Provide professional and timely communication to client groups to ensure satisfaction and service standards are met
  • Document all client communications accurately in internal systems

Qualifications and Requirements
  • Minimum of 1–3 years of experience in claims processing, insurance administration, healthcare billing, or a related field.
  • Strong knowledge of medical, dental, vision, disability, and ancillary insurance claims processing preferred.
  • Understanding of insurance terminology, policy interpretation, and benefit verification.
  • Familiarity with HIPAA regulations and confidentiality standards.
  • Bilingual proficiency required: Fluent in English and Spanish (spoken and written).
  • Strong analytical and problem-solving skills with high attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with the ability to handle sensitive or complex situations professionally.
  • Ability to work independently while collaborating effectively within a team environment.
Note:  This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s).  Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.   

No Third Party Agencies or Submissions Will Be Accepted.   

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP   

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
 
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This is an On-Site position. Are you able to work in our office at Edificio Nuevos Horizontes, SPS?*
Please rate your English level:*
What is your monthly salary expectation? (In Lempiras)*
Please describe your experience with health care claims adjudication. Include the types of claims you have processed and your level of independence in decision-making.*
Do you have at least one (1) year of experience in health care claims adjudication or related education/training?*
Are you familiar with basic insurance policy coverage and healthcare insurance regulations?*
Do you have experience providing customer service support via telephone for benefit or claim inquiries?*
Have you ever identified a potentially fraudulent claim? If so, explain how you handled it and what steps you took to escalate or report the issue.*
Walk us through your process for reviewing a claim from receipt to final determination (payment or denial). What key elements do you prioritize?*
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