Appointment Setter / Administrative Assistant

La Ceiba, San Pedro Sula, Honduras

Full Time

Experienced

Position Overview
We are seeking a friendly, organized, and reliable Appointment Setter / Administrative Assistant to join our dental practice. This position is responsible for managing patient appointments, answering phones, communicating with patients, and providing administrative support to ensure the dental office runs smoothly and efficiently.
The ideal candidate is personable, professional, detail-oriented, and comfortable communicating with patients by phone, text, and email. Previous dental or medical office experience is preferred but not required for the right candidate.

Key Responsibilities
Appointment Setting & Patient Communication

Answer incoming phone calls and respond to patient inquiries promptly and professionally.
Schedule, confirm, reschedule, and cancel patient appointments.
Contact patients who are due for appointments or have outstanding treatment.
Follow up with new patient inquiries and convert calls/leads into scheduled appointments.
Send appointment reminders and follow-up communications via phone, text, or email.
Maintain an accurate and organized appointment schedule.
Communicate appointment availability and help minimize cancellations and no-shows.
Provide patients with basic information regarding office policies, services, and appointments.

Administrative Duties

Maintain accurate patient records and update contact information as needed.
Assist with patient check-in and check-out.
Collect payments and provide receipts when required.
Verify basic insurance information and assist with insurance-related administrative tasks.
Handle incoming and outgoing correspondence.
Maintain organized digital and paper files.
Assist the dentist and office manager with general administrative tasks.

Customer Service

Create a warm and welcoming experience for every patient.
Handle patient questions and concerns with professionalism and empathy.
Protect patient privacy and maintain confidentiality at all times.
Build positive relationships with patients and encourage long-term patient retention.

Qualifications

Excellent verbal and written communication skills.
Friendly, professional, and confident telephone manner.
Strong organizational and time-management skills.
Ability to multitask in a busy dental office environment.
Comfortable working with computers, email, scheduling software, and electronic records.
Strong attention to detail.
Dependable, punctual, and team-oriented.
Previous dental, medical, customer service, receptionist, or appointment-setting experience is a plus.
Knowledge of dental terminology or dental practice management software is preferred but can be taught.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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This is an On-Site position. Are you able to work in our office at Edificio Nuevos Horizontes, SPS or Plaza Las Marias, La Ceiba?*

Do you have previous experience in appointment setting, scheduling, or calendar management?*

Have you worked in a customer service, receptionist, medical, or dental office role?*

Are you comfortable handling incoming and outgoing phone calls, text messages, and emails daily?*

Please describe your previous experience in customer service, appointment setting, receptionist, or administrative support roles.*

Describe a situation in which you had to manage multiple tasks at once. How did you prioritize your responsibilities and ensure everything was completed on time?*

How would you handle a patient who calls with questions about an appointment or is upset because their preferred appointment time is unavailable?*

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