Position Summary

The Customer Support Associate is responsible for providing customer service and administrative support to clients and internal teams. This role serves as a key point of contact for inquiries, documentation management, data entry, and general operational support, ensuring efficient and professional service delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email and chat in a professional and timely manner.
• Provide information regarding company services, processes and policies and escalate complex issues when necessary.
• Maintain accurate records of customer interactions, follow-ups, and internal system updates.
• Perform data entry and ensure accurate maintenance of records in company systems.
• Prepare, organize, and update documents, reports and spreadsheets.
• Assist with scheduling, appointment coordination and calendar management.
• Maintain filing systems and support document and database management processes.
• Support operational and administrative projects as assigned.
• Ensure confidentiality and proper handling of sensitive information.
• Adhere to company policies, procedures and service standards.
• Collaborate effectively with team members and management.
• Perform other duties as assigned to support business operations.

Qualifications

• High school diploma required; college or university studies preferred.
• Previous experience in customer service, administrative support or a related field.
• Excellent verbal and written communication skills.
• Advanced English proficiency required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize tasks and work independently.

Schedule

This is a part-time position. Work schedules may vary based on business and operational needs.


Governed by the applicable Part-Time Employment Law (Decree 45-2026)

Note:This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s).  Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.   

No Third Party Agencies or Submissions Will Be Accepted.   

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP   

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.