Claim Advocate

Cortés, Honduras

Full Time

Mid Level

We are looking for customer obsessed Claims Advocates (Claims Associates) to join our team. If you are a passionate and driven individual with prioritization and agility skills, then please read on and apply!

What you'll do:

Deliver an empathetic, best-in-class claims experience to Turo hosts and guests.
Investigate and resolve assigned auto physical damage claims.
Resolve Turo claims with speed and accuracy and high commitment to quality.
Coordinate claims processing with Turo's third party vendors.
Actively contribute to continuous improvement in Turo's processes for claims handling, strive to make Turo's organization a leader in customer service and cost management.
Be an active contributor to Turo's claims department and a revolutionary culture pioneer.

Responsibilities

Provide eligibility and claim status to policyholders or providers with a positive and professional approach.
Interpret contract benefits in accordance with specific claims processing guidelines.
Receive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions.
Answer calls as required by company policy in a helpful, professional, timely manner.
Place outgoing calls as needed to provide or obtain information.
Document (written/on-line) all calls while in progress.
Transfer calls to employees in other departments as required to meet customer needs.
Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.

Daily Tasks:

Email – all products, all questions
Call Hatcher to verify volume Billing
Call Providers to educate on GAP claim processing
Awaiting Info claims
Pre-Existing Claims

Required Skills:

Intermediate knowledge of Microsoft Office systems to include Word and Excel
Analytical skills
Ability to prioritize and handle multiple tasks
Ability to work in a fast paced/deadline driven environment.
Ability to work independently or in a team oriented environment
Ability to communicate clearly and concisely both verbally and in writing

Experience and Education:

High School Diploma or GED equivalent. Prefer candidates with an Associate Degree.
Minimum of 1 year experience in a position requiring related skills. Will accept education in lieu of experience.
Preferred background in healthcare industry, preferably insurance.

Your profile:

Strong proficiency in customer-facing communication, multitasking, and strong time management skills
Eagerness for success and growth
Stellar customer centricity
Demonstrate change management, negotiation and decision-making skills
Ability to prioritize and organize daily tasks as assigned
Excellent follow-through, attention to detail, and with minimal need for supervision
Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
Proficiency with technology: macOS and Google Docs

Preferred:

Experience in balancing solutions with multiple interested parties is valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders
Minimum of 1+ years' experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company in a file ownership environment
Total loss handling experience
BA/BS or equivalent preferred.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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