Agent Services Specialist

La Ceiba, San Pedro Sula, Honduras

Full Time

Experienced

*When you submit your resume, please make sure it is uploaded in English.

Agent Support Specialist
The Compliance and Agent Support Specialist is the point of contact for our brokers and facilitates the contracting process with various carriers. Enters the brokers and brokerages into our Microsoft Access database and tracks the status of their licenses and appointments. Manages the workflow to ensure brokers and brokerages are compliant and notifies department heads of any issues with the contracting processes.

Duties and Responsibilities

Independently manages the workflow to appoint the brokers and brokerages with all applicable carriers and enters the brokers and brokerages into the database
Daily support to brokers needing assistance completing the contracting paperwork
Provides systematic status updates to various brokerages and/or internal team members regarding appointment status.
Consistently follows-up with brokers that have not responded to requests for paperwork
Daily support to brokers requesting commissions statements, or status of commissions
Examines data files in Microsoft Excel to produce reports that are summarized by a variety of variables; uses pivot tables, data validation and other high level excel skills
Assists in special projects as requested

Education/Designations

Bachelor’s Degree in Math, Finance, Business or a related field preferred, or an equivalent combination of education and experience

Knowledge/Experience

2-5 years of experience in employee benefits, human resources, insurance, accounting and/or other related field preferred, but not required
Advanced proficiency in Excel
Excellent/professional verbal and written communication skills including a command of the English language
Strong organizational and time management skills
Ability and preference to work in a team environment
Projects professional appearance and manner
Self-directed self-starter with a high attention to detail
Ability to multi-task and handle large volumes of activity during peak times of the year
Flexibility and ability to work overtime as necessary

While performing the duties of this job, the employee will frequently move within the location; sit for extended periods; use a computer; engage in verbal communication; read and write; concentrate on tasks; reason and analyze information; and perform calculations.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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This is an On-Site position. Are you able to work in our office?*

Please rate your English level:*

What is your monthly salary expectation? (In Lempiras)*

Describe your experience managing workflows or processes that involve multiple stakeholders (e.g., brokers, clients, or internal teams). How did you ensure accuracy and timeliness?*

Do you have at least 2 years of experience in insurance, employee benefits, HR, accounting, or a related field?*

Explain your experience working with Microsoft Excel. What types of reports or analyses have you created (e.g., pivot tables, data validation)?*

Have you previously worked with databases or systems such as Microsoft Access or CRM tools?*

Do you have experience handling contracting, onboarding, or compliance processes? If yes, please explain.*

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