Patient Engagement Representative

San Pedro Sula, Cortés, Honduras

Full Time

Mid Level

Job Title: Patient Engagement Representative

Summary:
The Patient Engagement Representative is responsible for supporting patient-facing administrative tasks from a remote setting. This position focuses on delivering service excellence while assisting with scheduling, insurance verification, referrals, and other support functions critical to patient care coordination.

Key Responsibilities:

Main responsibilities will be outbound calling patients to introduce them to our practice to schedule a new patient visit, follow up, or annual wellness visit.
Answer incoming calls using approved company scripts and telephone etiquette.
Follow up and return all calls before the end of the workday.
Schedule, reschedule, and confirm patient appointments.
Verify patients' insurance eligibility through digital systems.
Request network referrals as ordered by primary care providers.
Upload scanned documents such as registration forms, insurance cards, and identification cards to the EHR.
Sort and digitally distribute faxes as needed.
Prepare transportation lists for the next day based on scheduled appointments.
Review and act on daily recall lists.
Contact and reschedule patients who did not attend their appointments.
Assist in HEDIS process tracking and documentation.
Participate in Patient Satisfaction Survey Programs.
Communicate co-pay information to billing and ensure proper documentation of payments.
Maintain patient confidentiality and comply with HIPAA regulations.

Qualifications:

High School diploma or equivalent.
Bilingual (English/Spanish) required.
Experience using EHR and scheduling systems.
Strong communication, organizational, and customer service skills.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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Have you previously worked in a role where you were responsible for scheduling and coordinating appointments?*

Have you worked in a setting where you had to manage client information or maintain spreadsheets for tracking tasks?*

Do you have experience communicating with clients via phone, email, and text for appointment-related matters?*

Can you describe a time when you successfully managed multiple tasks or appointments in a busy environment?*

How do you ensure accuracy and attention to detail when handling administrative tasks or client communications?*

This is an On-Site position. Are you able to work in our office at Edificio Nuevos Horizontes, San Pedro Sula?*

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