Scheduling Representative

San Pedro Sula, Cortes, Honduras

Full Time

Mid Level

Job Description:
The Scheduling Representative is responsible for managing patient appointments and referral information with accuracy and professionalism in both English and Spanish. This role requires excellent communication, attention to detail and collaboration with internal teams to ensure smooth operations and a positive patient experience for all patients.

Key Responsibilities:
• Enter all prescriptions in ADS referral with accuracy
• Call patients to schedule and enter appointments in ADS scheduler
• Answer phones in a timely manner in both English and Spanish
• Contact doctors’ offices, attorneys, and workers compensation companies for patient/referral information
• Accurate data entry
• Double-check information received, especially prescription and insurance information
• Be responsive: Reply to messages and emails in a timely manner
• Be collaborative: Work together with the Marketing Representative to achieve shared goals and resolve any issues efficiently
• Screen patients for possible contraindications and ensure that MRI is safe for patients
• Confirm appointments for the next day if necessary

Requirements:
• High school diploma or equivalent (additional education preferred)
• Fluent in English and Spanish (both written and spoken)
• Previous experience in scheduling, data entry or medical is a plus
• Strong attention to detail and accuracy
• Excellent communication and organizational skills in both languages
• Proficiency with data entry systems and Microsoft Office Suite
• Professional phone etiquette and customer service skills
• Ability to multitask and work collaboratively within a team

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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Have you previously worked in a role where you were responsible for scheduling and coordinating appointments?*

Have you worked in a setting where you had to manage client information or maintain spreadsheets for tracking tasks?*

Do you have experience communicating with clients via phone, email, and text for appointment-related matters?*

Can you describe a time when you successfully managed multiple tasks or appointments in a busy environment?*

How do you ensure accuracy and attention to detail when handling administrative tasks or client communications?*

This is an On-Site position. Are you able to work in our office at Edificio Nuevos Horizontes, San Pedro Sula?*

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