Account Manager

San Pedro Sula, Cortes, Honduras

Full Time

Mid Level

Job Summary

The Account Manager is responsible for maintaining and strengthening client relationships by providing exceptional service and support throughout the lifecycle of employee benefits programs. This role serves as the main point of contact for clients, assisting with renewals, enrollments, benefit implementations, carrier communications, and ongoing account servicing.

Key Responsibilities

Manage and maintain relationships with assigned client accounts.
Serve as the primary point of contact for clients regarding employee benefits inquiries and support.
Coordinate and manage benefit renewals, including gathering census information, preparing proposals, and reviewing plan options.
Assist with the implementation of new groups and onboarding processes with insurance carriers.
Ensure all required documentation and applications are completed accurately and submitted on time.
Monitor renewal timelines and follow up on pending items to ensure deadlines are met.
Support open enrollment meetings and employee benefit education.
Maintain accurate client records and update internal systems/databases.
Ensure compliance with company procedures and insurance carrier requirements.
Provide excellent customer service and maintain strong professional communication with clients and carriers.

Qualifications & Skills

Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Knowledge of employee benefits, including medical, dental, vision, life, disability, and voluntary benefits.
Ability to manage multiple accounts and deadlines simultaneously.
Attention to detail and problem-solving skills.
Experience working with insurance carriers and benefit platforms is preferred.
Proficiency in Microsoft Office and CRM/benefits administration systems.
Customer-service oriented with a professional attitude.

While performing the duties of this job, the employee will frequently move within the location; sit for extended periods; use a computer; engage in verbal communication; read and write; concentrate on tasks; reason and analyze information; and perform calculations.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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